We received a submission from my request for endpoint security experiences. It is shown below (thanks Sam).
Dear Stephen,
Bit late I know, but just dropping you a line following your request for Endpoint Control feedback in the SANS newsbites 31st July. We specialise in providing IT support to small businesses, and recently one of them had a malware infection on a desktop – easy to occur and very hard to prevent these days as I’m sure you know. Before we had the chance to clean it properly (unfortunately, whilst we’re responsible for the server, they like to look after the desktops, with predictable results!) the malware had got their public IP blacklisted by mass-mailing of some kind.
In reaction to the infection, we rolled out the Sophos Client Firewall to all the desktops and laptops. Have to say I’ve been really impressed with it – it’s fantastic to have centralised control of all processes that are requesting outbound network access, to be able to see at a glance and decide which ones are allowed and which aren’t.
We’re now planning on rolling this out to the rest of our clients as an additional and very effective layer of network security. It’s never going to be 100% prophylactic, but will certainly be a brilliant defence for limiting damage and identifying rogue processes.
So to sum up, yes, the Sophos Endpoint Security Tool has given us excellent control at the application level, and for a very reasonable licence fee as well. Highly recommended.
Yours,
Sam Tinley
Director
6was9 consulting ltd
www.6was9.com
0870 770 0069
It is with great sadness I post this for my wife. She has been attempting to use their software tool for years and they update and the data cannot be moved to the new solution. To be honest, I have been amazed Kathy has stuck with them for so long, but last night she made it very clear this is the end of the road. Shame on you Stephen Covey.
“I have been a customer for years, taken the Habits of Highly Effective Teachers at the graduate level through the University of VA, read The 7 Habits, The Eighth Habit, First Things First, held fast to the planner system for two decades and have lost all my data in the design- your -own planner series for the third year in a row. Last year I was told it was because you’d switched service providers. This year I’ve yet to hear a reason. Still, I persevered, re-entering recurring events first, mistakenly believing it might stick this time. The software sent an error message each time I attempted to save the work, add more entries, or upload photos. Each time a page of events are entered the software creates duplicates in the events field, which freezes the program until those are all deleted manually. Nonetheless, I continued logging recurring entries all the way through the end of September when a new error message appeared: “there is no data”. Hours lost. Data lost. I am beyond frustrated.
How can the company that purports to believe in the pursuit of excellence, sharpening one’s saw, pursuing one’s highest and best put out such horribly flawed software, followed with zero customer service expect to be perceived?
Kathy Northcutt”
Yesterday I spoke with Mike Schmitt and Jeff Aliber, corporate leaders at LogMatrix. This is the SIEM vendor formerly known as OpenService. They have rebranded their company and their marketing approach is to work with existing customers, leverage relationships and work for organic growth. They have always been in the SIEM space (EventCenter), but now have a Log Management solution (LogCenter). They also have a correlation engine at this point (NerveCenter). I am assuming these are separately priced. They say their largest customer is up to 1.5B events/day and headed for 2B events. They are not certain how many collectors are required, but estimate 10 – 12. Hopefully they will leave a comment with a researched answer.
One of the latest additions to the product mix is compliance reporting. They have PCI, SOX, HIPAA, NERC, GLBA and FISMA, and these are included in the price. LogMatrix claims they can generate a report across six months of data in a few minutes.
I asked them who they compete with and they said for SIEM deployments, they tend to see ARCSIGHT and EMC and for Log Management LogLogic and LogRhythm.
They were very excited about the Cisco MARS announcement about no additional 3rd party support. And have jumped onto the Gartner Magic Quadrant bashing with a press release.
Had a wonderful chat with John Burnham and Chris Poulin from Q1 Labs. Their SIEM product certainly seems to be on par with the current generation. The earlier SIEMs were fairly brutal and required a lot of 3rd party ( Professional services from the vendor or specialist consultant) help to bring online and maintain. These days you expect to be up and running fast.
One of their design decisions was to create their own database. That saves you a license fee with the big “O”. They have a smaller rulebase than some vendors in the space, but assert the rules are well chosen. At the end of the day the value of a SIEM is the reports that are actionable, not the number trees you kill creating reports no one reads.
Another one of the decisions they have made is to partner with other vendors. Examples include:
Enterasys
Juniper
Nortel
As well as channel partners. I think this is important because you have to use a suite of tools and if you are running Juniper equipment as an example, a SIEM that is integrated with Juniper makes a lot of sense.
They say they are willing to put me in touch with a couple customers. If you are running Q1 and are willing to leave a comment that would be awesome.